TOS - TERMS OF SERVICE


I, Aliss. (The artist)

  • I reserve the right to cancel and refund the order at any time for any reason.

  • I will NOT claim the intellectual property (IP) of the commissioned artwork.

  • I will NOT profit further from the commissioned artwork unless you (The customer) break any of the terms.

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books, if the costumer allows it.

You. (The customer/commissioner)

  • You can upload the commissioned artwork to any website and social channels. Giving the credits is not necessary but it is appreciated.

  • You may NOT alter the commissioned artwork without my (the artist’s) consent.

  • You may NOT use the commissioned artwork for commercial purposes. The license to the commissioned artwork may be purchased at any point. – Contact me for info.


WORKFLOW


Just after you ask me for an art commission, I follow a workflow according to each type of solicitation. It can be slightly different depending on the situation. I ask for a description and images references if you have.

  • When I start, I make a rough sketch based on your idea and previously submitted image references. You approve it and/or request modifications. Just before proceeding, I ask for 50% of the payment.

  • After you answer me, and confirm the payment of the first 50%, I will make the changes you requested (if there are), and move on to the clean sketch and Lineart phases. In these stages, you can ask for modifications too.

  • I finish the lineart work with lights, shadows and other detailing in full coloring/rendering.

  • Once the lineart is done, I send you the last 50% payment request and when I receive the payment confirmation , I will move on with the flat color, and detailed color, which will be sent in parts if you wish.

  • The format of the final image can be discussed.

  • In that phase, I don’t accept modifications, since the work is done. If you want to modify something, I’ll ask you for a fee that depends on how complex the solicitation is.

  • Commission info and the files related to them are exchange by e-mail preferably, so it can keep.

  • The completion time of the work depends on the complexity of each project and will be discussed with the client. It may take around 7 days.


PAYMENT


  • I have base prices for each category that can change depending on the project.

  • I accept payment by PayPal.

  • The payments will be done in the stages descripted above and the client will receive notifications.


COMMUNICATION


  • I try to fully understand the project and mantain a good communication with the client! their qualities.

  • I can maintain chats and messages exchanges in Discord or Meta Business Messenger.


CANCELATION AND REFUND POLICY


  • The client is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you are getting a refund, do not request a Paypal chargeback. I will make the refund myself from the payment detail.